Chang, Li-Ju, 張麗如

碩士 / 靜宜大學 / 管理碩士在職專班 / 99 / Based on the special nature of international Airlines, service failure is usually found to be a subjective judgment by customers. If a study is merely based on quantitative research, its results might be lack of real meanings. Furthermore, service failure may happen during any service encounter between customers and flight attendants, only discussion from customers’ perspectives, but neglecting flight attendants’ view points, the conclusions reached will not completel...

李亭嫻, Lee, Tin Hsien

航空業面對外部環境的改變、國際油價不斷上漲的考驗，如何降低成本、增加附加價值與提升服務品質來達成顧客滿意並強化競爭力，已成為各家航空公司所努力的方向。航空業由於高度接觸顧客的特性，已由交通運輸業慢慢轉型為服務業，因此本研究的重點在於了解台灣國際航線班機上，客艙環境所產生的服務失誤為何，以及個案航空公司所建議採取的服務補救措施，以關鍵事件技術法(Critical Incident Technique，CIT)為主，文獻比較為輔，蒐集自民國97年1月至民國102年5月間個案航空公司服勤管理課公佈之「客訴案例」研討與建議改善事項，共130份資料，將服務失誤與服務補救分類後，整理分析了解個案航空公司常見的服務失誤以及所採用的服務補救方式，針對研究分析結果提出管理上的建議，作為個案航空公司與航空業界實務上的參考依據。 / Airline industry is facing changes in the external environment and test of rising international oil price. How to reduce cost, increase the...

Chi-Min Wu, 吳啟民

碩士 / 國立海洋大學 / 系統工程暨造船學系 / 90 / For the approval of the classification society, ship structure design should base on the rules regulated by the society. Rules are usually developed according to ship structure theory and marine experiences. Following the rules and using some analysis tools, this desire can be realized. Combining computing technology and Finite Element Method can be an effective method in dealing with the problems of ship structure analyses. Owing to the complexity of sh...

Cheng, Jao-Hong, 陳昭宏

博士 / 國立成功大學 / 交通管理(科學)學系 / 85 / The quality of a seat allocation and overbooking strategy affectsairline companies'' competitive advantage directly. The decision ofbooking capacity , has a great influence on the load factor and revenue offlight, and the competitiveness of airline companies. Therefore, how toconstruct the optimal seat allocation and overbooking strategies are thusan important issue on revenu...

CHANG, MING CHE, 張明哲

碩士 / 國立臺北大學 / 企業管理學系碩士在職專班 / 93 / Cabins in an aircraft are usually divided into first, business and economy classes for a long period of time. The related global Computer Reservation Systems had been programmed to fit into such a design of three classes since then. However, after Dec. 12, 1991, things went different. The fourth option (Premium Economy Class) debuted, and dramatically influenced the regional market structure. Accompanied by the advancement of society and progress of technolog...

Yu Yau, 于堯

碩士 / 國立中山大學 / 高階經營碩士班 / 98 / In 2007, China Airline held its flight attendance recruitment with 135 openings, being applied by a total of 6000 applicants, accounting for 2 percent of the acceptance. (China Airlines, 2007) Due to the global financial turmoil, China Airlines has frozen personnel employ in 2008. With the economic recovery in 2009, Taiwan and China has expanded their flight connections by implementing direct cross-strait scheduled flights and opening up new flight corridors. In M...

CHEN DING JYUN, 陳鼎鈞

碩士 / 開南大學 / 空運管理學系 / 99 / A wide range of factors affecting cabin safety include information that has the most direct impact on the passengers’ escape and consists of nothing more than the safety card. According to the Civil Aviation Regulations, the National competent authority requires that airlines provide passengers the safety card on the aircraft for safety information. The foreign aviation accident investigation unit studies pointed out that the probability of injury in the emergency evacu...

Chun-wei Lin, 林俊維

碩士 / 大葉大學 / 機械與自動化工程學系 / 98 / This thesis is to replace driver model by using cockpit simulator by human and to build a vehicle model for a real car in CarSim. After that a collision avoidance system is developed, different algorithms are compared to see which one is applicable in emergency matter. Vehicle simulation software always runs the same driver model but the driver view and reaction time are different for human. In order to bring up the factuality, we collect real car test data in ARTC ...

Chien-chen Kuo, 郭建辰

碩士 / 國立成功大學 / 交通管理學系碩博士班 / 95 / This study uses Kirkpatrick’s (1996) four level of training evaluation model to discuss the effect of cabin crew training on flight safety performance, especially on emergency and safety training. Three factors of reaction, four factors of learning, two factors of behavior and two factors of flight safety performance are identified based on factor analysis. Three factors of reaction are “training contents”, “trainer’s ability” and “training methods”, four factors ...

Yu-chuan Tseng, 曾于娟

碩士 / 國立成功大學 / 交通管理學系碩博士班 / 95 / How to maintain flight safety is one of the most important issues in the air transportation industry. As a human factor, cockpit-cabin communication may affect flight safety. 　　Few studies have addressed this issue in the context of airline safety. The study first examines the factors which affect the effective communications between cabin crew and pilots using the data collected from cabin crew and pilots. The study then investigates communication quality betwee...

Cai, Mei-Ling, 蔡美玲

碩士 / 國立臺灣大學 / 生理學研究所 / 72 /

Yin, Jian-Zhi, 殷建智

碩士 / 國立臺灣大學 / 生理學研究所 / 71 /

Kang,Li-Mei, 康立美

碩士 / 輔仁大學 / 科技管理學程碩士在職專班 / 101 / This is a study of flight attendants job that associates with job attitudes. High intense competitions among aviation industry, especially Asia requests high level of services in the air，since this is a tough business in the aviation industry, each Asian airliners have invested in huge amount of resources that include modern hardware and professional world class services to earn passengers’ recognition and trust. Today’s passengers request high demand prof...

Lai, Yu-Lin, 賴煜霖

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 107 / The shipping industry is facing great challenge in the market. In recent years, the liner shipping carriers have been under great pressure since they are much affected by the increase of transportation cost and the instability of freight. It’s necessary to seek a new business operating model to improve the work efficiency and to unblock the bottleneck of operation management. The liner shipping carriers aim to provide better services to their customers and many of ...

LIU, YAO-FU, 劉耀復

碩士 / 國立高雄科技大學 / 模具工程系 / 107 / Engine room can be seen as the heart of a ship. Since it accommodates numbers of machines, the amount of transfer heat is remarkable. In order to boost the working efficiency, a ventilation system is used to provide the main engines, generators and other auxiliary equipment with endless fresh air, which then pushes transfer heat out from the room. The design of ventilation system in engine room starts from contract design phase. Primary action items include calculat...

CHIEH-JU CHUNG, 鍾絜如

碩士 / 國立中央大學 / 太空科學研究所 / 107 / The Compact Ionospheric Probe (CIP) is an all-in-one detector that measures the plasma in-situ in the ionosphere. The CIP is an improved version of the Advanced Ionospheric Probe (AIP) that not only integrates its detectors with Scientific Payload Electric unit(SPEU) in a cube which approximately 10 by 10 by 10 cubic centimeters in size,but also reduce overall weight. In addition to, the power of the CIP is reduced and the distance between the detector and the con...

PAN,JYUN-WUN, 潘俊文

碩士 / 中華科技大學 / 土木防災工程研究所在職專班 / 107 / The escape route in the basement hotel is often poor due to the characteristics of interior decoration and compartments. In the event of basement fire, it is easy to cause a lot of injuries. How to minimize the loss of life and property during disaster is a topic worthy of study. This paper conducted literature reviews, case studies, and expert interviews to understand how to improve the rescue method. We also combined the firefighters and the hotel staff to c...

Lin,Cheng-Yan, 林呈晏

碩士 / 國立勤益科技大學 / 冷凍空調系 / 106 / This study proposed an improved design for the existing sludge drying and dehumidification with the air-source heat pump system. The prosed design changed the internal configuration of the drying cabin, and improved the heat and mass transfer rate of the air in the cabin. This study used the simulation software to simulate various cabin types, and then built the drying cabin in the best type and conducted the actual measurement verification. Since the heat pump dryi...

CHANG,TE-LI, 張德俐

碩士 / 世新大學 / 法律學研究所(含碩專班) / 106 / The Labor Standards Act is a basic law that protects labor rights. To cope with some labor hard to apply the statutory working hours benchmark conditions in certain industries. Therefore, Article 84-1 of the Labor Standards Act was made on December 27 1996 to give the management flexible use of labor hours, to avoid business problems. In order to increase profit and aircraft utilization rate, it is inevitable for the management to make efforts to negotiate new ai...

Jun-Yu Ji, 紀俊宇

碩士 / 國立中央大學 / 光機電工程研究所 / 105 / This study is to develop a magnetic field simulator,which satellites can measure the Earth magnetic field in space.This simulator can not only eliminate the noise caused by the mechancal error but also resist the disturbances caused by the space environment field. When a code is written to acquire the magnetic field data along the orbit, it should output giving a Satellite magnetic field data along the Satellite path.Although the satellite is physically in the simu...

Fang, Hsu-Wen, 方昫雯

碩士 / 國立交通大學 / 運輸與物流管理學系 / 106 / In recent years, airlines have been devoting more resources in cabin crew scheduling because of a rising awareness of fair working time. Airline crew scheduling problem was often decomposed into two sub-problems-crew pairing problem and crew rostering problem, however, there should be an opportunity to reduce the cost by integrating both problem. Therefore, we propose an integer programming model and an algorithm to solve sub-problems simultaneously. The objective...

LIN,CHIA-NAN, 林嘉南

碩士 / 中華大學 / 工業管理學系 / 106 / ABSTRACT The hyperbaric oxygen chamber is a device used in the treatment of hyperbaric oxygen (HBOT) and is widely used as an important auxiliary equipment for decompression disorders, gas poisoning, wounds, anaerobic infections, sports medicine, anti-aging medicine, and medical cosmetology. Hyperbaric oxygen chambers have caused difficulties in hospital operation due to high construction cost; Taiwan's precision manufacturing industry is quite mature and should have...

Ming-LiTang, 唐銘豊

碩士 / 國立成功大學 / 航空太空工程學系碩士在職專班 / 105

Yang, Wan-Ting, 楊琬婷

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 106 / According to the principle of the International Convention for the Control of Ballast Water and Sediment of Ships, this thesis analyzes the current situation of make the International Ballast Water Convention and the current situation on the implementation of the International Ballast Water Convention. In the way of interviews with relevant professionals,this thesis tries to understand their opinions and ideas on the implementation of ballast water regulations in T...

CHEN TZU-YU, 陳咨羽

碩士 / 長榮大學 / 航運管理學系碩士班 / 98 / Financial crisis made the global economic recession, and also fluctuations in fuel prices made the aviation operation a lot of influence. The two reasons caused higher operating costs for aviation industry and brought significant adverse effects to revenue. Therefore, the airlines can try to use revenue management techniques to develop the multiple prices constructions, so that to promote their overall revenue and meet market and customer needs. Aviation industry req...

Chen, Chih-Fu, 陳志富

碩士 / 國立臺灣海洋大學 / 輪機工程學系 / 104 / When considering the 6-DOF motion of a ship in waves, most of the hydrodynamic force acting on a hull can be calculated using a potential theory. To reduce ship’s roll motion, anti-roll equipment is always installed. Among all the anti-roll equipment, the anti-roll tank is popularly used. The value calculated by potential theory can meet the engineering requirements in common. However, roll damping is significantly affected by viscous effects, especially for the sh...

Jian-lin Liou, 劉建林

碩士 / 國立中央大學 / 機械工程研究所 / 97 / Sounding Rocket VIII Mission (SR 8) is a sounding plan developed by Chong-Shan Institute of Science and Technology, the object is to continue the development of Sounding Rocket VI Mission (SR 6). The purpose of this paper is to analyze the flow field and characteristic of aerothermodynamics of the reentry capsule of SR 8, and discuss geometrical effects between SR 8 and SR 6. The range of height in simulation is 14,000~36,600 m, Mach numbers are from 0.5 to 6, and Kn...

Pei-Chi Shao, 邵珮琪

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 93 / Abstract The safety of the passengers in flight relies on the cabin crew enormously , if the crew are overloaded with tasks and thus exhausted, their awareness of potential dangers and vigilance will be weakened, and thus become unable to provide quality services. This paper is focused on the discussion of fatigue factors which affect the domestic airline cabin crew, we believe the results can serve as a reference for civil aeronautics authorities when stipulating ...

Chen, Hsin-Yuan, 陳信元

碩士 / 國立交通大學 / 管理學院運輸物流學程 / 99 / Due to world trade liberalization and global supply chain, air cargo industry has been booming for the past several decades. The growth rate of air cargo has surpassed that of air passengers, and recent forecasts are projecting for this to continue in the future. Since American Airlines’ successful implementation, revenue management (RM) has become a common practice for air passenger business. However, the application of RM to the air cargo industry is still at an...

Yung-Lien Lee, 李詠廉

碩士 / 國立中央大學 / 光機電工程研究所 / 96 / The main purpose of this thesis is to develop a power system of the recovery system for sounding rocket. Using the reusable lithium battery as the power source of the recovery system, and, using the recharging module which can recharge the battery efficiently for time-saving. The reusable lithium battery supports power to the main controller of the recovery system and space instrument. In the Sounding Rocket VI mission of National Space Organization, the system has ...

CHEN-TING CHI, 戚禎庭

碩士 / 國立中央大學 / 光機電工程研究所 / 98 / A half-duplex Radio Frequency transceiver is developed by digital module and digital modulation. System case size reduced into 160mm x 166mm x10mm. This thesis describes the design of the compositions of each part in radio system: MCU module, Modulation module, Integrated Amplifier module, and Divider. It also explains how to install, examine, and use this transceiver. Three tests about system performance, reliability and mode switch rate are verified in this paper...

Yao-Feng Wang, 王耀鋒

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 96 / Most research related to aircraft cabin safety focused on survival factors after crash, security, and cabin crew duty. While it has not been carefully investigated, research related to cabin abnormal incidents is essential to flight safety. Cabin abnormal incidents (CAIs) include unexpected incidents on board of the aircraft, such as abnormal passenger behavior and medical problems. Data related to passenger smoking and alcoholic behavior have been collected by FAA ...

Ya-Ni Chen, 陳雅妮

碩士 / 國立交通大學 / 運輸工程與管理系 / 89 / In order to improve revenues in a very competitive market, it is common for airlines to sell a pool of identical seats at different prices according to different booking classes. Under the circumstances, the airline booking inventory control seeks to maximize revenue by determining whether a booking request at a specific point should be accepted or denied. The objective of airline booking inventory control is to maximize the expected revenue by allocating the seat...

Po-Ying Wu, 吳柏穎

碩士 / 國立交通大學 / 工業工程與管理系 / 89 / In the past, efforts to enhance safety have focused on approaches to improving pilots’ performance while cabin crew’s performance was often overlooked. In fact, cabin crews play an important role during flight. They conduct in-flight service and are responsible for cabin safety, i.e., to operate cabin equipments, to detect safety-related events, to report events, and to make decision and to take appropriate actions to these events. The purpose of this res...

Hsu, Yu-Che, 許裕哲

碩士 / 遠東科技大學 / 機械工程研究所在職專班 / 104 / Improvement in the quality of life of modern people today, people expect all aspects of comfort, ride and tire types of vehicles in the largest load of transport is the bus, the bus is no longer just a means of transport in the past simply to enhance more features safer quality, trends and more comfortable ride buses development environment is traditionally the body by general domestic bus depot built, its air-conditioning system also increased from home depot a...

Syuan-Hao Shen, 沈軒豪

碩士 / 國立高雄應用科技大學 / 機械與精密工程研究所 / 100 / This paper develops a coaxial two-wheeled vehicle with a movable cabin. The cabin can slide on the chassis in order to change the center of mass of the vehicle. Therefore, the stability of the vehicle can be increased if the cabin is always slide to make a quick adaptation to different driving conditions. Besides, the tilt angle of the vehicle, when it is accelerating or decelerating, can also be reduced, and thus ensures drivers’ safety and comfort. In this...

I-Yung Wang, 王怡筠

碩士 / 銘傳大學 / 管理學院高階經理碩士學程 / 100 / This study used 4 cabin irregualarity events as tools to clarify types of cabin chaos and conclude major pricipals for cabin manager to consider, how to solve crew and passenger needs, company stand operation via client demands, while facing crisis. This research''s purpose is to analyzing proper methods for cabin manager sharing when he or she were forced to making decisions upon service quality and stand operation procedure without assistance. the...

Bing-kun Syu, 徐鈵琨

碩士 / 國立中央大學 / 光機電工程研究所 / 100 / To establish full-time wireless communication for Sounding Rocket VIII Recovery System RS through out the mission, wireless communication between the RS and the telemetry Input Output Processor IOP is established inside the rocket, moreover, the system status of RS is also monitored and transmitted by wireless communication through out the mission to enhance the recovery system reliability. The process of design according to specifications, the build and test of RF...

Jian-an Chen, 陳建安

碩士 / 國立中央大學 / 光機電工程研究所 / 100 / The Data Processing Unit DPU controlling the Recovery System of Sounding Rocket 8 Project is developed on the microcontroller operating system LUTOS. Under the structure of LUTOS, user designs the system software by signal flow functional block diagram. LUTOS system provides programming templates to connect the information flow nonsequentially within one time slice according to the definition of functional block diagram like analog electronic circuits. The processi...

Cheng-Ying Hesieh, 謝承穎

碩士 / 國立中央大學 / 機械工程研究所 / 100 / Current 2 MW wind turbine encounters an overheat problem in Taiwan’s tropic weather, thus this paper simulates the thermo-fluid field inside nacelle and generator of such wind turbine with FLUENT software and adopts feasible cooling solutions to reduce temperature inside nacelle and generator. The simplified geometry use in simulation is base on a realistic wind turbine, including nose, generator, nacelle and cooling pipe, others smaller sub-components are neglected...

Ming-LiChou, 周明麗

碩士 / 國立成功大學 / 海洋科技與事務研究所 / 101 / The international shipping industry is indispensable to the global economy, carrying approximately 80 per cent of world trade. However such ballast operation results in the dispersion of non-indigenous species (NIS) into a new habitat well beyond their distribution range, endangering the ecological environment of the local waters and causing a major threat to human health and serious economic losses. To prevent, control the invasive species problem introduced by ...

Su,You Jyun, 蘇友俊

碩士 / 高苑科技大學 / 機械與自動化工程研究所 / 100 / This study is to investigate heat transfer, thermal comfort of captain in the specified airplane cabin by field synergy principle using turbulence flow to simulate input wind temperature and position, input wind u, v, w, passenger temperature, his position and thermal load. In this research, we use COMSOL software to analyze velocity and temperature fields and comfort impact of input position of wind. The results show that field synergy angle can indicate low an...

SHIH JENQ LIH, 施政利

碩士 / 開南大學 / 空運管理學系 / 97 / The marketing strategy for airline cabin is mainly affected by the passenger’s preference and society economy. In order to verify both the relation and use between the “M society” and the sales of airline cabin, this study will address the relevance to the current layout of the airline cabin and national disposable income as well as consumer deeds. The research methods include literature review and interview with experts. Through literature review, the emergence of “M...

Jia-wei Jiang, 江家瑋

碩士 / 國立中央大學 / 光機電工程研究所 / 97 / One of the purpose of this thesis is to develop a independent power system of the recovery device for Sounding Rocket number 8 mission of NSPO. This power system comprises several DC to DC converters, battery package, battery charger, power management module. Using Li-ion battery which has higher electrical capacitance to weight ratio, higher electrical capacitance to volume ratio, and recharge ability, as the electrical power storage device, and a power source of t...

Po-ling Chen, 陳柏伶

碩士 / 國立成功大學 / 民航研究所 / 97 / The goal of this research is to study the influence of interpersonal relations in the cockpit. Guanxi gradient is a cultural variable to describe the different attitude used to treat different people. Based on the four-level differentiated order to explore guanxi gradient on the flight safety with focus on the CRM, this study designs a questionnaire of interpersonal relationship and cockpit resource management survey. The results reveal that the influence of guanxi gra...

Wang-Ju-Hsuan, 王茹漩

碩士 / 國立成功大學 / 海洋科技與事務研究所 / 103

Chuan-Sheng Lin, 林全聖

碩士 / 國立臺灣大學 / 土木工程學研究所 / 89 /

Pei Ling Lu, 呂佩玲

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 95 / Flight attendants should not only provide a comfortable on board service, but also function as health and safety supervisor to reduce damages during any case of emergency. However, flight attendant fatigue often results in degrading service quality and responses during emergency. Therefore, a research is carrying out for the purpose of identifying factors that cause flight attendants fatigue. A survey was carried out with targeting the sample group of flight attend...

Pei Yu Che, 車沛俞

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 93 / While facing increasingly competitive market on ship enlargement and uncertain cargo demands, most liner companies would increase the usage of container space through Slot Allocation so as to maximize the margins for the company. It is expected that slot allocation would be the major strategic issue for those liner companies. However, the study of slot allocation is less discussed on previous literature and academic research. Therefore, in the beginning of the chap...

Cheng, Ya-Chi, 鄭雅琪

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 103 / The competition between airlines becomes more intense. In recent airline industry, service qualities become more and more important. Service quality turns into a main goal of competitive strategies.Improving the ground and cabin service, making passengers more satisfied can increase the willing of choosing this airline.Now a day, there are more and more studies discuss about this issue, but the satisfaction of choosing seat isn’t included. This study can fulfill t...